AOL... Rhymes with HELL!

Ok, so I would consider this more of a rant than a posting, or even a cry for help; either way, after two hours on the phone last night to AOL I feel like doing both the afore mentioned, as well as chugging a whole bottle of wine. I feel I have inflicted this pain on myself, but a few weeks ago I decided to route my personal email at my personal domain through AOL and their "My Eaddress" system. It's really simple, just bring your domain name to the "My Eaddress" site, then add your email address, change the settings on your domain, and BINGO, your email can be picked up on the AOL site. It all started out well, but was never 100%, so I decided to cut out the middle man and just pick up my emails at my domain server. THAT's where it all went horribly wrong... I have no idea how many emails are reaching me or not, but the ones from my husband and mom keep getting bounce backs from, of all places, the AOL postmaster.... And to boot, I cannot email my personal domain email from my real AOL screen name, as it is treating it as an AOL screen name, and says it's not recognized (that's correct, as I've stopped routing it through there). Long story medium length, I cannot delete the screen name from AOL, have no idea why some emails come straight to my domain perfectly while others take the AOL route. After three days of trying to find the right telephone number that could bypass the ridiculous recorded message 'help' at AOL, I spent two hours last night in a loop of hell talking to all manner of people, each of whom referred me to another division, who then referred me back to where I began, where I can quite honestly say I lost the plot! My favourite quotes in all of this were a tech guy who told me that waiting 10 minutes to get through to him was nothing; he's spent hours waiting to get through to other customer service hotlines! And the woman in customer service, who couldn't even find the "My Eaddress" service I was referring to, despite it being a much-heralded AOL offering! Hilarious (after the fact...) All (I think) I want them to do is delete all reference to my domain name from their system, and delete the 'screen name' which is not a screen name, but is my own personal email. So, where I am now, other than in interminable email hell? They figured out how to file a complaint, gave me a reference number, and told me to wait 24-72 hours... We will see! If anyone has a glimmer of insight into all of this, or just wants to rant along the same lines, please do post a comment. They cannot be any more UNhelpful than the help desk staff I encountered last night!!!