End of the Travesty

So, part three of the triple tragedy with Travisa sees a happy ending to the saga... but not without complications, of course. We checked online this morning to get our 'status update' and were surprised to learn that while my visa was approved at 10am, Tom's was not yet, which was a little odd as mine is contingent on his being granted and was supposed to take three to five days .... fast forward two hours, when we are even more surprised to see that according to the online status, Tom has collected his in person, despite being in New Jersey, an hour and a half's drive away! After a long boring repetitive phone call, someone at the Travesty office advised us that it was indeed a mistake and that we could collect our visa's in person any time that afternoon.... and we did! Shockingly, they were ready, albeit three days after the promised deadline, but allowing us enough time to go and grab a glass of fizz at the Waldorf before Tom headed off for his flight. One member of staff, who told us he was a 'contractor' conceded that the system might not be in business long.... my only hope is that this happens before we have to renew our visa again in 12 months!

No Visa, No Clue... Many Worries!

As an addendum to my Friday post, we still have no visa! We waited until 8pm (the office is supposed to close at 6pm...) while another two or three suitcases of passports were transported (by cab) from the Indian Embassy to the offices of Useless & Useless, Inc. Tom's was not among them, despite having a delivery date of Friday and his receipt. "Oh, that's not guaranteed," advised one apathetic employee. Great! His suggestion? "Come back Monday... I'll do you a favor, speed it up..." How?? I'm not sure what he did other than mumble and shuffle off with our receipt. He couldn't care less as I demanded to know what time, what we could do to expedite further, whether we should go to the Embassy ourselves, or the fact that we had a flight on Monday! The chaos in the office was palpable. Plastic buckets alphabetized and passports slung into them; bundles of passports grabbed willy-nilly from who knows where, waiting for who knows what; the seemingly helpless attitude of the staff... I have to go back later in the week to collect mine... and live through this mini-hell all over again. My big concern is that if neither visa is process, and we need to get our passports back, how will they find them? My urge to leap over the counter and search through the chaos myself may not be containable!! The system - I use the term loosely - started on October 1st; it will be interesting to see if it lasts without imploding until November 1st.

The Travesty of Travisa...

So, Tom and I are sitting on a Friday evening in the 'outsourced' Indian visa office, run by TRAVISA, waiting to pick up his passport, along with about 50 other folk all in the same boat. And the police are here. Tempers have frayed as the pick up time for passports is 4.30pm to 6pm, but it's now 7pm and we're still waiting for some to be sent back from the Embassy! Despite getting here on time, the 'suitcase' of passports didn't arrive til 5.30pm and at 6pm, desperate staff just started shouting out names on the passports that arrived, and people stepped forward to pick them up. Those that weren't there, got on line, and waited and waited for more to arrive. During this, there was a scuffle and allegedly some woman was manhandled in the office and flung out on the floor! Crazy! Then there are the line cutters - typical Indian style is not really to queue, but we're in New York City my friends, so I joined in the tirade to get the offenders to the back of the line... While things in India do take some time, and processing paperwork can be slow, I'll be the first to admit that the old visa system in New York worked a treat - drop off at 9am at the Indian Embassy, take a walk round Central Park, grab a coffee, and pick up at 12:30pm. No problems. It would seem that India is a victim of its own outsourcing success, but maybe the problem is that they outsourced this operation to Americans, instead of their own citizens!